Advice about living and working in Germany

for refugees

What's this about?

You can get help here if you're new to Berlin. And if you have many questions about life and day-to-day life in Germany. A staff member will give you all the information you need. For example, they'll tell you how to find an apartment. Or a job. Or a school for your child. They'll also know a lot about vocational training and work. And about rules, rights and laws. If you need more help, they will tell you where to find it.

The staff here know lots about these topics:

  • citizenship
  • unemployment
  • religion
  • crisis
  • school law
  • School
  • health insurance
  • Leisure time
  • Money worries
  • State assistance
  • Learning and working
  • Learning German
  • Accommodation
  • Disability
  • Recognition of qualifications
  • LGBT Families
  • Pregnancy and childbirth
  • Right of residence
  • Daycare centers and kindergartens
  • Worries in everyday life
  • Discrimination
  • health and sickness
  • Domestic violence
  • laws and rights
  • asylum procedure
  • Family reunification

What do you have to do?

You can drop in during opening hours. Or give them a call or write an e-mail and make an appointment. Ask for an interpreter who speaks your language.


This is what the service provider calls this support service: Willkommenszentrum

How can you get in touch?

  • Telephone: 030 90 17 23 26
    Email:

Where can you get more information online?

What languages do they speak?

  • Amharic - አማርኛ
  • Arabic - عربي
  • Dari - دری
  • German - Deutsch
  • English
  • French - Français
  • Hindi - हिन्दी
  • Italian - italiano
  • Kroatian - hrvatski
  • Punjabi - پنجابی / ਪੰਜਾਬੀ
  • Pashto - پښتو‎
  • Persian (Farsi) - فارسی
  • Polish - polski
  • Russian - русский
  • Tigrigna - ትግርኛ
  • Turkish - Türkçe
  • Urdu - اردو
  • Vietnamese - tiếng Việt

Additional information

Where can you get this help?

Willkommenszentrum Berlin
Potsdamer Straße 65
10785 Berlin

This is a support service provided by:

When can you do that?

Monday:
Tuesday:
Thursday:

What do you need to know?
There is a translator for Punjabi, Pashtu, Urdu and Hindu on Tuesdays and Thursdays only.
There is a translator available for Amharic and Tigrinya on Thursdays only.

Entry last modified on 12.11.2019